Services successfully delivered into the live environment cannot deliver value unless they are managed effectively on a day today basis to ensure that service expectations are met or exceeded it is here at the customer interface that perceptions. Itil best practices service desk incident management problem management configuration management change management release management. Itil software and it service management best practices easily implement and optimize itil service management best practices simplify operations with a flexible itil help desk itil service management best practices cover many areas of it streamline service desk in itil the most important . As a reminder itil which stands for information technology infrastructure library is a set of best practices for it service management that helps align it services with business needs itil uses a systematic approach that helps businesses manage risk improve customer relations increase efficiency and build a stable scalable it environment